Who to Buy From

Practicalities Getting Organised Insurance Who to Buy From 

Travel insurance is provided by a limited number of companies (underwriters) but retailed by many more. The differences in product and price are based on much the same principles as any other retail product.

The retailer picks which elements it wants to combine into the specific policies it is offering, how many different options it wants to provide, and how much margin to add in. Shopping around naturally means you will be able to consider a wider range of options and prices.

It is worth bearing in mind that although conveniently available from travel agents, prices for family insurance may to be very high there, in part because children over two may be charged as adults.

Whoever you buy from you do need to make sure that the underwriter of your policy is reputable so there will be money there to meet any claim. If you have any queries you can contact:

The Association of British Insurers (ABI)
51 Gresham Street, London EC2V 7HQ
tel: 020 7600 3333
The trade association of insurance companies (not of brokers or intermediaries such as travel agents). Can tell you if an underwriter is a member of the association. Produces a range of publications and leaflets including on holiday insurance.

The Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London E14 9SR
tel: 0845 0801800
An industry organisation which can help mediate in disputes over claims.

General Insurance Standards Council
110 Cannon Street, London EC4N 6EU
tel: 020 7648 7800 or 0845 6012857
An independent, non-statutory organisation set up to regulate the sales, advisory and service standards of Members (insurers, intermediaries - including brokers, agents, and anyone acting for them). A new ruling means holiday-makers can know what percentage commission is being made by their travel agent on insurance policies.

For details of suppliers see Insurance Suppliers in the Reports Database.